Refunds policy

REFUND POLICY
Right of return / replacement. In case of a real defect or error in the order, the buyer is entitled alternatively without charge of a) repair of the product or b) replacement or c) withdrawal from the sale.
The consumer has the right to demand the correction or replacement of the product free of charge if:
• The order is executed incorrectly, ie an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.
• The consumer should contact the store within 48 hours of receiving the product at 2310904383 or at e-mail sales@mavrodontiskosmima.gr, in order to point out the problem and approve his return.
• If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition it was received.
• In any case, the product must be returned with all the original accompanying documents (proof of purchase, warranty, instructions for use) and in its original packaging.
• Returns are made with the postal company that will indicate the store to customers and at the expense of the store.

Right of withdrawal
The customer has the right to withdraw unjustifiably within 48 hours of receipt of the product, returning the product to its original condition, without incurring any costs other than return costs. In case of exercise of the right of withdrawal by the customer, mavrodontiskosmima.gr is obliged to return the amount paid by the customer except for the initial shipping costs, within ten (10) calendar days from the date of receipt of the product from the store.
The exercise of the right of withdrawal by the consumer is possible if:
• Refers to a product for which an individual order has NOT been pre-ordered, such as wedding rings, or conversions or has been engraved or a product that is not in our catalog.
• The product has not been worn or used beyond the test, no parts have been removed from the watch bracelet and also no charms that have or symbolize the number of the year.
• The store tabs and product labels have not been removed or damaged in any way.
• All product accompanying documents are returned, such as warranty, instructions for use, and proof of purchase.
• The product is shipped in the package in which it was received.
• An email is sent to sales@mavrodontiskosmima.gr with the indication “Return” and reference to the order code.
Right to change. For the return of a non-defective product the cost of return is borne by the customer, while the cost of resending the product you choose for replacement is borne by mavrodontiskosmima.gr. Also when returning the product all the above apply and in addition the customer has the right to return it within ten (10) calendar days.
The mavrodontiskosmima.gr store does not bear any responsibility for any loss or damage of the product during the transfer of the return.
In case the products are returned damaged or incomplete, the mavrodontiskosmima.gr store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the claim the customer’s.
Mavrodontiskosmima.gr does not have a guarantee policy. We are not responsible for any damage that may be caused by normal wear and tear. The warranty of the watches only covers the mechanical part of the watch and also the warranty does not cover the case where the watch gets water.
In case an order is returned to us because for any reason the customer did not receive it from the courier, the resend will be made if the order is discounted. (COD is not supported)